StayCRS | PMS, Channel Manager and Booking Engine
Last updated: 7 October 2026
Applies to: stay.crscentral.com and crscentral.com/staycrs.html
Operated by: CRS CHAUHAN Private Limited, trading as StayCRS and CRS Central (CIN U70200TS2025PTC206971), No. 4-59/1/308 BLK-A, SS Anurag New Town Pearl, Thumkunta, Hyderabad 500078, Telangana, India. Email: info@crscentral.com
1.1 This policy explains how a hotel can cancel its StayCRS services, and what happens to hotel guest bookings made through the Booking Engine. It applies together with the signed Hotel Technology Services Agreement ("Client Agreement"), which prevails if they conflict.
2.1 Initial term. The Client Agreement has an initial term (stated in your Order Form, normally 12 months) that starts on the date your account is created. It renews automatically for successive 12-month periods unless either party gives at least 75 days' written notice before the current term ends.
2.2 Notice. To cancel, email info@crscentral.com with the subject "Cancellation" and the hotel name, giving at least 60 days' written notice. The cancellation takes effect no earlier than the end of the initial term. We will confirm receipt within 2 Business Days.
2.3 Fees during notice. Fees continue to be charged until the end of the notice period. There is no pro-rata refund for unused time.
2.4 Early termination. If the hotel ends the service before the end of the initial term, other than because of our uncured material breach, it pays its average monthly fees over the previous 3 months multiplied by the months remaining in the initial term.
2.5 Property closed or sold. Closure or sale of the property is a cancellation and requires notice. The hotel remains responsible until the end of the initial term, unless the buyer takes over the Client Agreement and we agree in writing.
3.1 We may suspend or cancel the service where the Client Agreement allows, including for non-payment (suspension after 7 days overdue on 5 days' notice, termination at 30 days overdue), breach, unlawful use, security or compliance concerns, or where an OTA, bank, our technology provider or the law requires it.
3.2 If our arrangement with our technology provider ends, we will give as much notice as we can. Service may continue for a transition period of up to 90 days, and we will help the hotel migrate. If service ends with no replacement available, prepaid fees for the period afterwards are refunded (see the Refund Policy).
4.1 Access to the Platform ends on the effective date, and unpaid fees become due at once.
4.2 Data. If the hotel asks within 15 days after termination, and all amounts due are paid, we will arrange export of its data in CSV or Excel format. After that the data may be deleted, subject to the retention periods in our Privacy and Data Protection Policy. Card data is deleted one month after check-out and is not available for export.
4.3 The hotel should switch off OTA connections and update its own website, and should close or reassign any inventory before the end date. We are not responsible for bookings made after the service ends.
5.1 Each hotel sets its own rate plans and cancellation terms, which are shown to guests at booking. StayCRS is not a party to the stay.
5.2 Amendments and cancellations. Guests amend or cancel through the Booking Engine site. If a hotel receives an amendment or cancellation request for a Booking Engine reservation in any other way, it must notify StayCRS in writing within 24 hours. The Booking Engine fee applies only to completed stays, so cancelled bookings and no-shows are not charged. Amendments affecting commission need approval and the hotel's internal records alone are not proof.
5.3 Refunds to guests are the hotel's responsibility. Deposits collected online for cancelled bookings are handled under the Platform rules.
6.1 Before a Client Agreement is signed, a hotel may stop at any time at no cost. A demo or enquiry does not oblige you to continue.
7.1 CRS CHAUHAN Private Limited (StayCRS), Hyderabad, India. Email: info@crscentral.com.